Shipping & Returns
As all items are custom made-to-order for our customers upon order, and not pre-made as such, therefore once an order is placed, it is not possible to be refunded for simply change of mind.
Please note: returns due to change of mind are eligible for an exchange only.
We dispatch all orders within 48 hours, Monday through Friday.
For weekend orders: Orders submitted on Saturdays or Sundays will be processed next business day, meaning your order will be printed on the subsequent business day and dispatched 48 hours after that, ensuring efficient production times following our standard procedures.
What are 'business hours'? within Monday - Friday business hours of a standard working day (7am - 4pm) (excluding any public holidays or weekends)
What are 'Normal circumstances'? The above normal working hours, and excluding of public holidays / long weekends in VIC, Australia and outside of any peak sale periods like but not limited to: Black Friday, Cyber Monday, Boxing Day sales or other periods where a sale or promotional offer is marketed and/or if your product is held back due to quality control, we will reprint to ensure our high standards are met.